Returns & Exchanges
At Canada, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Whether you need a different size or a full refund, our team is dedicated to making your shopping experience effortless.
Initiate Your Request
Visit our online returns portal and enter your order number and postal code to select the items you wish to return or exchange.
Print Your Label
Download and print the pre-paid Canada Post shipping label provided at the end of the request process.
Package Your Items
Securely pack your items in their original packaging, ensuring all tags are attached, and affix the shipping label to the outside of the box.
Drop Off and Track
Drop your package at any Canada Post location and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing